It's more important than ever before to have a successful customer journey to keep your customers engaged and happy with your services. So in a world where there is so many options to to implement, we will guide you through the do's and don'ts and what to look for when curating a successful customer journey to solve this challenge.

The sessions to book in your diary

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11:00
10:15
  1. Turing Theatre
    30 mins

    More and more travel companies are implementing chatbots but many of them offer a poor customer experience. How can you avoid making mistakes and deliver a high level of service without it costing the earth.

11:30
  1. Turing Theatre
    30 mins

    Smoother payments make for better conversion so how can you offer as many different ways to pay for your customers? This expert panel looks at open banking, cryptocurrencies and other innovative payment methods and how to implement them.

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