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It's more important than ever before to have a successful customer journey to keep your customers engaged and happy with your services. So in a world where there is so many options to to implement, we will guide you through the do's and don'ts and what to look for when curating a successful customer journey to solve this challenge.
The sessions to book in your diary
11:00
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Turing Theatre30 minsTravel companies have emerged from Covid with fewer people and there has been an increased focus on self-service portals to manage changes, cancellations and refunds. Has this helped companies offer better service and helped customers get their money?
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10:15
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Turing Theatre30 mins
More and more travel companies are implementing chatbots but many of them offer a poor customer experience. How can you avoid making mistakes and deliver a high level of service without it costing the earth.
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11:30
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Turing Theatre30 mins
Smoother payments make for better conversion so how can you offer as many different ways to pay for your customers? This expert panel looks at open banking, cryptocurrencies and other innovative payment methods and how to implement them.
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Ready to solve this challenge? Make sure you register your place at TravelTech Show!
