Tech Huddle: Next-Generation Contact Centres: Harnessing AI to supercharge Efficiency

Jon Markt, ASSIST DIGITAL CX Director, will be discussing how AI has become a reachable goal for customer service operations of all sizes.Previously, AI solutions have been the playground of the large enterprise, but the transformative effects of large language models (LLM) allows for conversation management to come as standard.

See how historically complex issues, such as relocations can be optimised using LLMs, allowing human-like interactions in responsive conversations.

LLMs will become pervasive in Customer Service, whether that is automating customer journeys, or providing agents with enhanced information to better treat customers.