Tech Talk: Getting customer eyeballs: is loyalty dead?
29 Jun 2023
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Artificial intelligence , Consumer experience , Inflation and controlling costs , Integration , Managing change , Winning and keeping customers , Year of opportunity
It was once all about price comparison but it is now about who has the attention of the customer. We hear about how to make customers loyal and what future loyalty programmes will have to look like? Personalised, NFTs, Metaverse experiences or just better rewards?