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03:00
  1. 25 mins
    • Process
    He’s one of travel’s most colourful and outspoken leaders and personalities, and he’s also proven his longevity in the business. After all, it was back in 1973 when he and two mates bought a couple of ...
03:45
  1. 45 mins
    • Process
    One of the big lessons of Covid is that customer care has to be automated as much as possible and major travel brands moved fast to scale on this technology. Some have completely removed the hotline. ...
04:30
  1. 25 mins
    • Customer Journey
    It's a region that has its roots in traditional and wings in digital. How does the largest travel company in the Middle East think about how it balances traditional and digital in how it sells, engage ...
05:20
  1. 25 mins
    • Customer Journey
    Brands are moving to selling concepts and dreams rather than products by using VR, while the travel industry ran virtual fam trips and used VR to keep their destination in travellers’ minds. Virtual t ...
05:45
  1. 45 mins
    • Innovation
    Never in the history of travel have so many products been built by so many in so short a time. As the roads collapsed, travel went back to our roots of building. In isolation and in remote unison, we ...
06:30
  1. 25 mins
    • Process
    An insight into how one company adapted its products and the way it worked to survive and thrive. What were the structural changes it made to move and decide faster, what cultural changes did it engin ...
08:00
  1. 45 mins
    • Innovation
    Never in the history of travel have so many products been built by so many in so short a time. As the roads collapsed, travel went back to our roots of building. In isolation and in remote unison, we ...
09:00
  1. 20 mins
    • Innovation
    How technology is bringing tours and activities into the digital age, opening up new or previously hard to reach immersive and culturally rich experiences and consolidating fragmented markets.

    Sponsored by

    Maison sport

09:20
  1. 20 mins
    Payments are a critical component of any travel business's operation, but payments also come with many challenges. Colin Smyth of Flywire will lead a discussion of these challenges, along with the opp ...

    Sponsored by

    flywire

09:40
  1. 20 mins
    • Process
    Based on experience from 120+ global Lemax customers, we've analyzed the most common booking process and the impact digitalization and automation have on revenue and efficiency increase.

    Sponsored by

    Lemax

10:00
  1. 45 mins
    • Innovation
    A look at the last year and what it has done to people's need to travel against the ban on travel and a look ahead to what people we want and the technologies that will enable this to happen.

    Sponsored by

    Bright Data

  2. 40 mins
    • Customer Journey
    In a vigorously shifting market, where the unpredictable still plays a leading role, web data is the one source of information that is fast enough, flexible enough, and sharp enough to address your ch ...

    Sponsored by

    Bright Data

11:05
  1. 45 mins
    • Process
    The pandemic introduced new fields to the traveller info needs from vaccine histories to travel histories. Travel, at least in the short term, is going to be laser-focused on identity, as countries de ...
12:10
  1. 25 mins
    • Process
    Brands are moving to selling concepts and dreams rather than products by using VR, while the travel industry ran virtual fam trips and used VR to keep their destination in travellers’ minds. Virtual t ...
12:35
  1. 45 mins
    • Innovation
    With pent‐up demand and money in pockets, travellers will spend in 2022 ‐ but they will be specific in what they want. Space is paramount: Google Search trends point to a post‐pandemic tourism growth ...
13:20
  1. 25 mins
    • Customer Journey
    Peloton catapulted their business during the pandemic by building and catering to a loyal audience segment. How can travel sellers identify audiences for their businesses and how do you target them? P ...
14:00
  1. 45 mins
    Market realities have seen travel companies lose the traveller, with those still standing forced to abide by a new set of rules (both spoken and silent) around the provision and deliverables of their ...

    Sponsored by

    livn

  2. 20 mins
    • Customer Journey
    Discover how to reduce costs and increase your sales revenue by embracing currencies. Increase bookings, protect your margins and gain a competitive advantage by buying and selling in the currency of ...

    Sponsored by

    kantox

14:25
  1. 25 mins
    • Customer Journey
    The businesses that are going to recover quickest started preparing for the recovery the moment the crisis started. What have they been doing and what can you learn from it now?

    Sponsored by

    vibe

14:30
  1. 45 mins
    • Process
    Security leaks cost both hard cash and reputational damage. What are the emerging threats from around the world. Given digital transformation, the ubiquity of web and cloud applications and services, ...

    Sponsored by

    Bright Data

14:50
  1. 25 mins
    • Process
    Based on experience from 120+ global Lemax customers, we've analyzed the most common booking process and the impact digitalization and automation have on revenue and efficiency increase.

    Sponsored by

    Lemax

15:15
  1. 45 mins
    • Customer Journey
    Being genuinely empathetic is important to customers. Now to utilise the power of email, newsletters, and social media to connect and create a long-term relationship with customers ' a tribe, not just ...
15:40
  1. 25 mins
    • Innovation
    How technology is bringing tours and activities into the digital age, opening up new or previously hard to reach immersive and culturally rich experiences and consolidating fragmented markets.

    Sponsored by

    Maison Sport

16:00
  1. 45 mins
    • Innovation
    Our flagship panel session returns and we'll be talking about recovery in travel, which product offerings are enticing travellers back as well as highlighting the technologies that will help travel co ...

    Sponsored by

    Bright Data

  2. 90 mins
    • Tech Huddle
    Phocuswright's Diversity in Leadership program sparks discussions and actions around the gender gap, diversity, anti-bias, allyship, culture, recruitment and much more. What practical steps can we emb ...
  3. 20 mins
    Payments are a critical component of any travel business's operation, but payments also come with many challenges. Colin Smyth of Flywire will lead a discussion of these challenges, along with the opp ...

    Sponsored by

    flywire

16:40
  1. 40 mins
    • Tech Huddle
    API (Application Programming Interface) connectivity should be at the core of every corporate strategy, as they allow you to expand your offering, distribution reach and business automation. A dive in ...

    Sponsored by

    livn

17:00
  1. 40 mins
    • Process
    Refunds and chargebacks have exploded during the pandemic, causing cash-flow challenges for online travel intermediaries. Also, traveller behaviour shifts, such as shorter booking windows, are creatin ...
18:00
  1. 20 mins
    • Process
    Blockchain has been hyped to be the game changing technology that will improve process efficiency, security, and transparency. But this technology still remains a promise rather than a reality and, in ...
18:40
  1. 20 mins
    • Customer Journey
    Peloton catapulted their business during the pandemic by building and catering to a loyal tribe. How can travel sellers identify tribes for their businesses and how do you target them? Performance mar ...
19:00
  1. 40 mins
    • Innovation
    Personalization has been the next big thing in travel for some time now. Somehow the promise of a truly personalized experience through the travel lifecycle has not lived up to the delivery. As travel ...

    Sponsored by

    Bright Data

19:40
  1. 20 mins
    • Customer Journey
    Discover how to reduce costs and increase your sales revenue by embracing currencies. Increase bookings, protect your margins and gain a competitive advantage by buying and selling in the currency of ...

    Sponsored by

    kantox

20:00
  1. 40 mins
    • Innovation
    Hotels have aggressively used loyalty programs as a means to drive travelers to book through their direct challenges by offering lower prices and perks. It appeared they were starting to gain some tra ...
20:40
  1. 20 mins
    • Customer Journey
    The businesses that are going to recover quickest started preparing for the recovery the moment the crisis started. What have they been doing and what can you learn from it now?

    Sponsored by

    vibe

21:00
  1. 40 mins
    • Innovation
    Product and technology executives from a cross section of travel and tourism organisations share their successes and failures and what types of products will win into recovery and beyond.

    Sponsored by

    Bright Data    livn

03:00
  1. 45 mins
    • Customer Journey
    Our flagship panel session returns and we'll be talking about recovery in travel, which product offerings are enticing travellers back as well as highlighting the technologies that will help travel co ...

    Sponsored by

    Bright Data

04:50
  1. 45 mins
    • Process
    A look at the last year and what it has done to people's need to travel against the ban on travel and a look ahead to what people we want and the technologies that will enable this to happen.

    Sponsored by

    Bright Data

05:35
  1. 45 mins
    • Customer Journey
    Security leaks cost both hard cash and reputational damage. What are the emerging threats from around the world. Given digital transformation, the ubiquity of web and cloud applications and services, ...

    Sponsored by

    Bright Data

06:20
  1. 20 mins
    • Customer Journey
    The businesses that are going to recover quickest started preparing for the recovery the moment the crisis started. What have they been doing and what can you learn from it now?

    Sponsored by

    vibe

06:40
  1. 20 mins
    • Process
    Peloton catapulted their business during the pandemic by building and catering to a loyal tribe. How can travel sellers identify tribes for their businesses and how do you target them? Performance mar ...
07:00
  1. 25 mins
    • Innovation
    Blockchain has been hyped to be the game changing technology that will improve process efficiency, security, and transparency. But this technology still remains a promise rather than a reality and, in ...
07:25
  1. 45 mins
    • Innovation
    Product and technology executives from a cross section of travel and tourism organisations share their successes and failures and what types of products will win into recovery and beyond.

    Sponsored by

    Bright Data    livn

08:15
  1. 45 mins
    In a vigorously shifting market, where the unpredictable still plays a leading role, web data is the one source of information that is fast enough, flexible enough, and sharp enough to address your ch ...

    Sponsored by

    Bright Data

09:00
  1. 40 mins
    Market realities have seen travel companies lose the traveller, with those still standing forced to abide by a new set of rules (both spoken and silent) around the provision and deliverables of their ...

    Sponsored by

    livn

10:00
  1. 45 mins
    • Customer Journey
    Is it still the bedside iPad to close the curtains and order breakfast or do travellers want something else? Do cruisegoers want robot bars? What is the basic technology travellers will expect in the ...

    Sponsored by

    Bright Data    livn    vibe

10:45
  1. 45 mins
    The session will examine how transforming Supplier and Hotel Content can better meet Clients aspirations as well as improving operational efficiency, creating more sales and upsell opportunities leadi ...

    Sponsored by

    tti

11:00
  1. 25 mins
    • Process
    Peloton catapulted their business during the pandemic by building and catering to a loyal tribe. How can travel sellers identify tribes for their businesses and how do you target them? Performance mar ...
11:20
  1. 20 mins
    • Tech Huddle
    Is data your ‘go‐to’ business adviser or is it more of a complimenting component to the core business? Our real‐time economy has been led by smart technology that are greatly reliant on data. Data has ...

    Sponsored by

    Bright Data

11:45
  1. 25 mins
    • Customer Journey
    How did the cloud help the travel industry move from face-to-face to virtual in the pandemic and how will it help the industry thrive as the world emerges into normality?. Teams are increasingly likel ...
12:00
  1. 40 mins
    • Innovation
    The pandemic has heralded a new era in people’s willingness to try technology that makes experiences possible. This session looks at the latest consumer attitudes to new technology that helps visitors ...

    Sponsored by

    ETOA

12:40
  1. 45 mins
    • Process
    Just before the pandemic struck, the headlines were filled with Greta. The pandemic itself has made more people think about our effect on the planet. How can travel and tourism organisations use techn ...
13:25
  1. 40 mins
    • Customer Journey
    Refunds and chargebacks have exploded during the pandemic, causing cash-flow challenges for online travel intermediaries. Also, traveller behaviour shifts, such as shorter booking windows, are creatin ...
14:00
  1. 25 mins
    • Process
    Google will kill off third-party browser cookies and replace them with browser-based machine learning and other proposals outlined in the Privacy Sandbox. What does it mean for digital marketers?
14:45
  1. 20 mins
    • Process
    Google has changed the way hotel price comparison search works, making it free for hotels, online travel agencies, and metasearch brands. How will this disrupt the sector?

    Sponsored by

    livn

16:10
  1. 45 mins
    • Customer Journey
    Security leaks cost both hard cash and reputational damage. What are the emerging threats from around the world. Given digital transformation, the ubiquity of web and cloud applications and services, ...

    Sponsored by

    Bright Data

  2. 25 mins

    Sponsored by

    flywire

16:55
  1. 25 mins
    • Process
    Peloton catapulted their business during the pandemic by building and catering to a loyal tribe. How can travel sellers identify tribes for their businesses and how do you target them? Performance mar ...
17:20
  1. 25 mins
    • Innovation
    Blockchain has been hyped to be the game changing technology that will improve process efficiency, security, and transparency. But this technology still remains a promise rather than a reality and, in ...
17:45
  1. 45 mins
    • Process
    Is it still the bedside iPad to close the curtains and order breakfast or do travellers want something else? Do cruisegoers want robot bars? What is the basic technology travellers will expect in the ...

    Sponsored by

    Bright Data    livn    vibe

18:25
  1. 25 mins
    • Customer Journey
    Discover how to reduce costs and increase your sales revenue by embracing currencies. Increase bookings, protect your margins and gain a competitive advantage by buying and selling in the currency of ...

    Sponsored by

    kantox

18:50
  1. 45 mins
    • Innovation
    The pandemic introduced new fields to the traveller info needs from vaccine histories to travel histories. Travel, at least in the short term, is going to be laser-focused on identity, as countries de ...
  2. 25 mins
    • Customer Journey
    The businesses that are going to recover quickest started preparing for the recovery the moment the crisis started. What have they been doing and what can you learn from it now?

    Sponsored by

    vibe

19:15
  1. 25 mins
    • Process
    Based on experience from 120+ global Lemax customers, we've analyzed the most common booking process and the impact digitalization and automation have on revenue and efficiency increase.

    Sponsored by

    Lemax

19:35
  1. 45 mins
    • Innovation
    Personalization has been the next big thing in travel for some time now. Somehow the promise of a truly personalized experience through the travel lifecycle has not lived up to the delivery. As travel ...

    Sponsored by

    Bright Data

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