Making travel DIY: Using self‐service technology to empower customers

29 Jun 2022
Turing Theatre
Travel companies have emerged from Covid with fewer people and there has been an increased focus on self-service portals to manage changes, cancellations and refunds. Has this helped companies offer better service and helped customers get their money?
Mark Frary, Author and Writer
Andrew Hadley, Assistant Director, Policy and International team - Competition and Markets Authority
Manuel Hilty, CEO - Nezasa
Bruno Da Silva, Global Head of Automation & Travel Intelligence Travel Office IT - Amadeus
Kevin O'Sullivan, CEO - Open Destinations