Kicking off each day at 10.00 AM local time, we’ll present two days dedicated to the travel tech community, inspiring speakers, tactics, and lots of ways to connect with each other. Explore the conference programme by filtering content streams, session type and region.

Loading
03:00
  1. 40 mins
    • Process
    One of the big lessons of Covid is that customer care has to be automated as much as possible and major travel brands moved fast to scale on this technology. Some have completely removed the hotline. But can chatbots really handle customer queries at scale especially in a multi-language environment as what is found in Asia? And can they lead to transactions? Has the tech come far enough, or do we still need the human touch? More importantly, what do customers prefer?
04:00
  1. 20 mins
    • Customer Journey
    It's a region that has its roots in traditional and wings in digital. How does the largest travel company in the Middle East think about how it balances traditional and digital in how it sells, engages and delivers to the traveller both in Saudi Arabia and across the region?
04:40
  1. 20 mins
    • Customer Journey
    Brands like Timberland are moving to selling concepts and dreams rather than products by using VR while the travel industry is increasingly running virtual fam trips. A look at best uses of VR and whether they can help drive sales.
05:00
  1. 40 mins
    • Innovation
    Never in the history of travel have so many products been built by so many in so short a time. As the roads collapsed, travel went back to our roots of building. In isolation and in remote unison, we built products that fixed weaknesses exposed, products that met customer needs, products that will pave a new road. An overview of the product building that took place during Covid.
06:00
  1. 20 mins
    • Process
    An insight into how one company adapted its products and the way it worked to survive and thrive. What were the structural changes it made to move and decide faster, what cultural changes did it engineer, how did it change its way of working to address customer needs and co-develop & co-create products. Plus a walk through of specific product examples that came out of the change.
07:00
  1. 40 mins
    • Customer Journey
    It may have been a year of no travel in Asia but it certainly hasn't been an inactive year in terms of payments and wallets, which proliferated across the region as e-commerce skyrocketed. How are companies solving the multi-currency, cross-border world of Asia? And what new models have emerged to cater to a new generation of unbanked consumers? What trends are we seeing in the rise of alternative payments?
08:00
  1. 40 mins
    • Innovation
    Never in the history of travel have so many products been built by so many in so short a time. As the roads collapsed, travel went back to our roots of building. In isolation and in remote unison, we built products that fixed weaknesses exposed, products that met customer needs, products that will pave a new road. An overview of the product building that took place during Covid.
10:00
  1. 40 mins
    • Innovation
    A look at the last year and what it has done to people's need to travel against the ban on travel and a look ahead to what people we want and the technologies that will enable this to happen.
11:00
  1. 40 mins
    • Process
    The pandemic introduced new fields to the traveller info needs from vaccine histories to travel histories. Travel, at least in the short term, is going to be laser-focused on identity, as countries demand proof of vaccination or a negative Covid test. This requires trust and establishing standardised digital identity. Do you need to adjust your customer profile management? And if so, which tools do you need? What technologies can help do this?
12:40
  1. 20 mins
    • Process
    Brands like Timberland are moving to selling concepts and dreams rather than products by using VR while the travel industry is increasingly running virtual fam trips. A look at best uses of VR and whether they can help drive sales.
13:00
  1. 40 mins
    • Innovation
    Different speeds of vaccination mean that we may be spending more time at home rather than abroad in the near future. How do you retool your outbound business to set yourself up for staycations, seacations and any other cations?
13:20
  1. 20 mins
    • Customer Journey
    Peloton catapulted their business during the pandemic by building and catering to a loyal tribe. How can travel sellers identify tribes for their businesses and how do you target them? Performance marketing or influencers? Brand campaigns through mass media or targeted social? What do you need to consider when deciding which channels will get your spend and where you will get the most bang for your buck.
14:00
  1. 40 mins
    • Process
    Security leaks cost both hard cash and reputational damage. What are the emerging threats from around the world. Given digital transformation, the ubiquity of web and cloud applications and services, it's hard for businesses to fill many of their IT positions, let alone ones that require security expertise. It's a global challenge.
15:00
  1. 40 mins
    • Customer Journey
    Being genuinely empathetic is important to customers. Now to utilise the power of email, newsletters, and social media to connect and create a long-term relationship with customers ' a tribe, not just fans, who want to be in the know.
  2. 40 mins
    Phocuswright's Diversity in Leadership program sparks discussions and actions around the gender gap, diversity, anti-bias, allyship, culture, recruitment and much more. What practical steps can we embrace as an industry as we rebuild strong, diverse, inclusive teams? What are some best practices that can inform our decisions as we intentionally recruit people to reflect the diverse needs of the consumer travelers we ultimately serve?
16:00
  1. 40 mins
    • Innovation
    When Europe's travellers were unable to leave their countries, travel and tourism had to look to the future and design products that could inspire people to travel again. Did companies sustain demand and understand what would appeal once borders reopened?
17:00
  1. 40 mins
    • Process
    Refunds and chargebacks have exploded during the pandemic, causing cash-flow challenges for online travel intermediaries. Also, traveller behaviour shifts, such as shorter booking windows, are creating additional payment challenges for travel companies. Lastly, travellers are demanding digital-first and touchless options as well as new payment models, such as free instalments. How can travel companies best navigate these challenges to increase customer loyalty and conversion rates?
18:00
  1. 20 mins
    • Process
    Blockchain has been hyped to be the game changing technology that will improve process efficiency, security, and transparency. But this technology still remains a promise rather than a reality and, in many ways, misunderstood. What do travel companies need to know about blockchain today and what use cases are starting to gain traction.
18:40
  1. 20 mins
    • Customer Journey
    Peloton catapulted their business during the pandemic by building and catering to a loyal tribe. How can travel sellers identify tribes for their businesses and how do you target them? Performance marketing or influencers? Brand campaigns through mass media or targeted social? What do you need to consider when deciding which channels will get your spend and where you will get the most bang for your buck.
19:00
  1. 40 mins
    • Innovation
    Personalization has been the next big thing in travel for some time now. Somehow the promise of a truly personalized experience through the travel lifecycle has not lived up to the delivery. As traveller behaviour has changed significantly as a result of the pandemic, is now the time we no longer can rely on past behaviour patterns and instead shift to more real-time, artificial intelligence driven personalized search, shop, buy experiences?
20:00
  1. 40 mins
    • Customer Journey
    Hotels have aggressively used loyalty programs as a means to drive travelers to book through their direct challenges by offering lower prices and perks. It appeared they were starting to gain some traction, then the pandemic hit. Is it time to rewrite the rules of loyalty programs? Is it time to introduce new models? How can intermediaries create loyalty?
21:00
  1. 40 mins
    • Innovation
    Product and technology executives from a cross section of travel and tourism organisations share their successes and failures and what types of products will win into recovery and beyond.
03:00
  1. 40 mins
    • Innovation
    Product and technology executives from a cross section of travel and tourism organisations share their successes and failures and what types of products will win into recovery and beyond.
04:00
  1. 40 mins
    • Customer Journey
    It may have been a year of no travel in Asia but it certainly hasn't been an inactive year in terms of payments and wallets, which proliferated across the region as e-commerce skyrocketed. How are companies solving the multi-currency, cross-border world of Asia? And what new models have emerged to cater to a new generation of unbanked consumers? What trends are we seeing in the rise of alternative payments?
05:00
  1. 40 mins
    • Innovation
    A look at the last year and what it has done to people's need to travel against the ban on travel and a look ahead to what people we want and the technologies that will enable this to happen.
06:00
  1. 40 mins
    • Process
    Security leaks cost both hard cash and reputational damage. What are the emerging threats from around the world. Given digital transformation, the ubiquity of web and cloud applications and services, it's hard for businesses to fill many of their IT positions, let alone ones that require security expertise. It's a global challenge.
07:00
  1. 20 mins
    • Customer Journey
    Peloton catapulted their business during the pandemic by building and catering to a loyal tribe. How can travel sellers identify tribes for their businesses and how do you target them? Performance marketing or influencers? Brand campaigns through mass media or targeted social? What do you need to consider when deciding which channels will get your spend and where you will get the most bang for your buck.
08:00
  1. 20 mins
    • Process
    Blockchain has been hyped to be the game changing technology that will improve process efficiency, security, and transparency. But this technology still remains a promise rather than a reality and, in many ways, misunderstood. What do travel companies need to know about blockchain today and what use cases are starting to gain traction.
09:00
  1. 40 mins
    • Innovation
    Product and technology executives from a cross section of travel and tourism organisations share their successes and failures and what types of products will win into recovery and beyond.
10:00
  1. 40 mins
    • Innovation
    Is it still the bedside iPad to close the curtains and order breakfast or do travellers want something else? Do cruisegoers want robot bars? What is the basic technology travellers will expect in the future? Will health and safety tech be uppermost for the traveller experience?
11:00
  1. 20 mins
    • Customer Journey
    Peloton catapulted their business during the pandemic by building and catering to a loyal tribe. How can travel sellers identify tribes for their businesses and how do you target them? Performance marketing or influencers? Brand campaigns through mass media or targeted social? What do you need to consider when deciding which channels will get your spend and where you will get the most bang for your buck.
11:40
  1. 20 mins
    • Process
    How did the cloud help the travel industry move from face-to-face to virtual in the pandemic and how will it help the industry thrive as the world emerges into normality?. Teams are increasingly likely to be located in widely different geographical locations. How can the cloud help organisations operate seamlessly in this world.
12:40
  1. 40 mins
    • Customer Journey
    Just before the pandemic struck, the headlines were filled with Greta. The pandemic itself has made more people think about our effect on the planet. How can travel and tourism organisations use technology to make themselves look and be truly greener?
13:00
  1. 40 mins
    • Process
    Refunds and chargebacks have exploded during the pandemic, causing cash-flow challenges for online travel intermediaries. Also, traveller behaviour shifts, such as shorter booking windows, are creating additional payment challenges for travel companies. Lastly, travellers are demanding digital-first and touchless options as well as new payment models, such as free instalments. How can travel companies best navigate these challenges to increase customer loyalty and conversion rates?
14:00
  1. 20 mins
    • Customer Journey
    Google will kill off third-party browser cookies and replace them with browser-based machine learning and other proposals outlined in the Privacy Sandbox. What does it mean for digital marketers?
14:40
  1. 20 mins
    • Process
    Google has changed the way hotel price comparison search works, making it free for hotels, online travel agencies, and metasearch brands. How will this disrupt the sector?
15:00
  1. 40 mins
    Session description coming soon
17:00
  1. 40 mins
    • Process
    Security leaks cost both hard cash and reputational damage. What are the emerging threats from around the world. Given digital transformation, the ubiquity of web and cloud applications and services, it's hard for businesses to fill many of their IT positions, let alone ones that require security expertise. It's a global challenge.
18:00
  1. 20 mins
    • Customer Journey
    Peloton catapulted their business during the pandemic by building and catering to a loyal tribe. How can travel sellers identify tribes for their businesses and how do you target them? Performance marketing or influencers? Brand campaigns through mass media or targeted social? What do you need to consider when deciding which channels will get your spend and where you will get the most bang for your buck.
18:40
  1. 20 mins
    • Process
    Blockchain has been hyped to be the game changing technology that will improve process efficiency, security, and transparency. But this technology still remains a promise rather than a reality and, in many ways, misunderstood. What do travel companies need to know about blockchain today and what use cases are starting to gain traction.
19:00
  1. 40 mins
    • Innovation
    Is it still the bedside iPad to close the curtains and order breakfast or do travellers want something else? Do cruisegoers want robot bars? What is the basic technology travellers will expect in the future? Will health and safety tech be uppermost for the traveller experience?
20:00
  1. 40 mins
    • Process
    The pandemic introduced new fields to the traveller info needs from vaccine histories to travel histories. Travel, at least in the short term, is going to be laser-focused on identity, as countries demand proof of vaccination or a negative Covid test. This requires trust and establishing standardised digital identity. Do you need to adjust your customer profile management? And if so, which tools do you need? What technologies can help do this?
21:00
  1. 40 mins
    • Innovation
    Personalization has been the next big thing in travel for some time now. Somehow the promise of a truly personalized experience through the travel lifecycle has not lived up to the delivery. As traveler behavior has changed significantly as a result of the pandemic, is now the time we no longer can rely on past behavior patterns and instead shift to more real-time, artificial intelligence driven personalized search, shop, buy experiences?

MEET OUR HEADLINE SPONSOR

PLATINUM SPONSOR

BROUGHT TO YOU BY

PARTNERS & SPONSORS

Northstar