AI and machine learning have entered the mainstream and promise to help travel companies cut headcount, reduce costs and win new customers. How can the industry leverage its investment in this technology?
2023 conference topics
A successful business needs to know when to reinvent itself. Understand how the travel industry is changing and how to manage that internally.
Winning and keeping customers
Travel volumes are nearly back to pre-pandemic levels but travel companies still need to know where to find new customers. This stream looks at loyalty, travel trends, new markets and improving conversion
Inflation and controlling costs
Inflation has become rampant in major markets and the travel industry, in particular, is suffering thanks to rising input costs. How can travel companies keep their costs under control and maintain their margins?
With talent hard to come by and customers wanting to self-service, automation is one of the buzzwords for 2023.
Year of opportunity
Last year saw a strong than expected recovery in travel and some regions have climbed to pre-pandemic levels. The Middle East is particularly buoyant and the reopening of China is also boosting levels. How can we take advantage?