Skip to main content

Every year the 2-day conference programme enables you to stay ahead of the curve with forward-looking trend sessions, focusing on challenges, opportunities and interests across the industry.

2023 conference topics

Artificial intelligence

AI and machine learning have entered the mainstream and promise to help travel companies cut headcount, reduce costs and win new customers. How can the industry leverage its investment in this technology?

Managing change

A successful business needs to know when to reinvent itself. Understand how the travel industry is changing and how to manage that internally.

Winning and keeping customers

Travel volumes are nearly back to pre-pandemic levels but travel companies still need to know where to find new customers. This stream looks at loyalty, travel trends, new markets and improving conversion


The pandemic has shown more than ever the importance of working together with partners. This stream looks at integration of proprietary systems, APIs and collaboration

Inflation and controlling costs

Inflation has become rampant in major markets and the travel industry, in particular, is suffering thanks to rising input costs. How can travel companies keep their costs under control and maintain their margins?


With talent hard to come by and customers wanting to self-service, automation is one of the buzzwords for 2023.

Year of opportunity

Last year saw a strong than expected recovery in travel and some regions have climbed to pre-pandemic levels. The Middle East is particularly buoyant and the reopening of China is also boosting levels. How can we take advantage?

Recruitment and retention

The WTTC says there are more than 1.2 million unfilled vacancies in travel. How can we find new people and the right people to fill these jobs and then keep them?

Consumer experience

What technologies and techniques are available to make interactions between travellers and travel companies smooth and seamless? Learn how to delight your customers