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For travel companies, customer experience will be the main priority in 2018 according to research by Travel Technology Europe. Improving areas like usability, support and ease of use around services c ...
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Creating a great user experience for consumers is an essential element of any travel brand’s website and is a fundamental feature of the overall customer journey. This experience is made up of three k ...
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Insights from the 2017 Accenture Digital Consumer Survey recently revealed that all age groups surveyed (ranging from 14yrs old up to 55yrs +) were either using, or interested in using, voice-enabled ...
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This time last year I was waiting to hear if Wanderpay would be selected for the Travel Technology Europe Launchpad. I had no idea that not only would Wanderpay be selected but that we would win the c ...
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I recall one day being super proud of my agile teams, we’d finally got the secret sauce right – we were, as Jeff Sutherland’s masterful book stated achieving, “The Art of Doing Twice the Work in Half ...
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In the busy, data rich world that we live in, your guests (and potential guests) have a multitude of property options. They expect you to react to their requests and needs instantaneously, and if you ...
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Ahead of TravelTech Show next week, Midoco and Travelogix have launched a brand new interview series showcasing each of their partners who will be sharing their thoughts on travel technology and the r ...
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Jon Pickles, COO of Kaptio Travel, is a member of the TravelTech Show 2022 advisory board and is exhibiting at the show this year.
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GDPR’S 72 HOUR RULE With the ever-increasing amount of personal data being stored, GDPR’s strict guidelines came as no surprise. As we all know, GDPR has enforced a hard statutory requirement to ident ...