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Taya Heath
Taya Heath, General Manager of Voyagers Zambia since 1987, brings nearly two decades of expertise in global travel and tourism, excelling in corporate and leisure travel, operational leadership, and strategic growth. Renowned for award-winning service delivery, Taya has driven innovation and enterprise expansion at leading international travel firms, boosting efficiency, client satisfaction, and revenue.
At Voyagers Zambia, she oversees multinational operations, strategic partnerships, and high-performing teams across five countries, spearheading tech-driven solutions to optimize travel solutions across all brands. Passionate about turnkey travel technologies, Taya streamlines workflows, empowers consultants, and elevates service standards. Navigating complex environments, Taya thrives in dynamic settings, adeptly managing regulatory complexities, cultural nuances, and economic fluctuations. Her adaptive strategies ensure operational stability, reinforcing Voyagers Zambia’s resilience and industry leadership. Taya’s dynamic portfolio includes multinational corporate travel, Voyagers OTA, outbound leisure travel, inbound safaris DMC, GSA Air France KLM, GSA Fast Jet, GSA APG, ATTIV technology solutions design and implementation and process consulting.
Her inclusive, collaborative leadership style emphasizes sustainable growth and operational excellence. Taya’s vision continues to position Voyagers Zambia as a pioneer in advanced, tech-driven travel solutions across Southern and Central Africa.
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25-Jun-2025Turing TheatreModernising customer service in travel: How TMCs are using AI and automation to scale efficiently