Modernising customer service in travel: How TMCs are using AI and automation to scale efficiently

AI isn’t a magic bullet, it’s a tool. In this panel, we’ll explore how travel management companies are embracing practical, measurable innovations including AI and automation to supercharge their customer service. With insights from Front, AMGiNE and Voyagers, we’ll unpack what “next-gen service” really means today.

• Real-world AI use cases from global TMCs, and what’s working now
• Streamlining multi-channel workflows without losing the human touch
• How to align global teams and SLAs with modern collaboration tools
• Scaling service quality and speed through automation, not replacement

*Session content developed and sponsored by Front, and by attending, you consent to your data being shared with the sponsor.