Trainline's AI journey

Trainline has been an early adopter of AI, including Anthropic models, having integrated them via AWS Bedrock approximately 18 months ago. Their strategic intent has always been to build more intelligent products, and they recognised early that their extensive customer data estate gave them a strong foundation to do so.

The business is now in the midst of a more significant transformation — moving beyond individual AI features towards building internal platforms that can support autonomous agents at scale. The CTO framed this as a fundamental question of how to "rebuild the factory."

Learn how they did it.

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