From pilot to production: A travel leader's Claude story

In this session, an Anthropic travel customer shares a real-world case study of building with Claude, offering a practical look at how AI moves from concept to production. They walk through the initial problems they chose to tackle—focusing on high-impact, clearly defined use cases where AI could quickly add value.

The discussion highlights how they approached deployment responsibly, putting guardrails in place to ensure accuracy, reliability, and appropriate oversight before going live. This includes structuring workflows, setting boundaries for AI behaviour, and keeping humans involved where judgment is critical.