AI in Travel: From First Call to Full Autonomy — Where Are You on the Journey?

Most travel businesses are further along their Ai journey in theory than they are in practice. This session introduces a three-stage maturity model, from inconsistent human response to full Ai-led autonomy, and gives you a framework to locate where you actually are. Using real disruption scenarios, we'll explore what separates the businesses resolving customer issues before the phone rings from the ones still navigating three systems to answer a single call.

Session content developed and sponsored by NFON UK Ltd and by attending, you consent to your data being shared with the sponsor.