Nexer Group

Nexer Customer Communication is a dedicated business unit within the global NexerGroup  with over 2,800 specialists in 15 countries, focusing on delivering smart, personalised, and engaging customer communication. We support organisations in creating clear, consistent, and effective communication.

At the heart of our offering is Unicom, our powerful customer service and communication platform that seamlessly connects with your travellers and personalises communication, automates interactions, and enhances every touchpoint. Whether you're an airline, hotel, or any other travel service provider, the Unicom Platform ensures a smarter, smoother journey for all. We build  scalable, future-proof digital ecosystems for ambitious brands in travel, retail, and manufacturing. 

With AI-driven automation, a centralised MessageHub, real-time crisis communication, and journey-based personalisation, Unicom is transforming how travel and hospitality brands interact with their guests. Whether it’s sending tailored updates, managing disruptions, or delivering instant responses 24/7, Unicom keeps your business in control and your customers in the loop.

Nexer Unified Commerce also delivers powerful solutions across eCommerce platforms, PIM, DAM, Digital Product Passports, and integration via our Owlstreet accelerator – reducing time-to-market by up to 80%.
Together with our clients, we build connected commerce experiences that scale globally while staying locally relevant. With deep industry expertise, a passion for innovation, and a global network behind us, we’re here to help you navigate complexity – and grow confidently into the future.