Triend is a customisable review and feedback solution set to transform customer experience and data collection processes for businesses. As a global solution, Triend gamifies and incentivises the sharing of reviews and feedback, encouraging a broader range of travellers to share their experiences directly. This generates a more balanced and comprehensive view of customer satisfaction.
Our tools offer an easy-to-integrate widget for websites and customisable interactive surveys, enabling businesses to gather tailored feedback internally and externally in a streamlined manner. A distinctive feature of Triend is the opportunity to reward users for contributing to verified feedback and experiences. These rewards can be used for future travel or supporting sustainable causes, offering a unique advantage in user engagement and setting Triend apart in the aviation market.
Once the reviews and feedback is collected, businesses can also monitor data and feedback trends via the Triend portal. Guided by standards of authenticity, inclusivity, and more, this innovative and transparent system helps businesses tap into crucial customer insights, significantly enhancing user engagement and business adaptability to customer needs. Leveraging AI, Triend analyses review and feedback data in real-time, pinpointing key areas for immediate improvement and impact.
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