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Travel CRM sector

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Welcome to the Travel CRM Sector, where we highlight the leading edge of CRM technology tailored for the travel industry—your portal to the latest innovations in customer relationship management for travel businesses.

In this section, we feature state-of-the-art CRM solutions designed to enhance customer engagement, streamline communications, and improve service delivery—all aimed at boosting efficiency and enhancing customer loyalty.

Explore how advances in digital technology are revolutionising the way travel companies interact with their clients, providing insights into future trends in customer management.

This area is essential for anyone keen to stay ahead in the rapidly evolving world of travel technology, particularly in enhancing customer relations and driving business success.

 

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Exhibitors

Exhibitors

Explore our curated selection of top exhibitors, each offering innovative solutions and services to enhance travel experiences. Their cutting-edge technology and tailored services are poised to revolutionise corporate travel management.

→ SEE ALL EXHIBITORS

Sessions

Sessions

Introducing our distinguished speakers, seasoned experts in booking and reservation systems. Their engaging talks and insightful discussions are designed to spark new ideas, methodologies, and strategies, driving the advancement of booking technologies within the travel sector at our event.

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25 Jun 2025
  1. Lovelace Theatre
    • Financial Recovery & Cost Management
    • Customer experience
    • Change Management & Integration
    • Emerging technology & automation
    Booking.com has cemented its position as one of the titans of the travel sector. One of the company’s VPs and CTOs talks about why 2025 is the year of AI in travel, the focus on growing verticals beyo ...
  2. Lovelace Theatre
    • Diversity, Inclusion & Recruitment
    • Customer experience
    • Change Management & Integration
    • Emerging technology & automation
    • Sustainability
    This panel shares some of the latest research in travel and traveltech. Our sister company Phocuswright has carried out extensive research among European consumers of travel on how they get inspiratio ...
  3. Lovelace Theatre
    • Financial Recovery & Cost Management
    • Customer experience
    • Change Management & Integration
    • Emerging technology & automation
    Why is everyone talking about fintech in travel? This session looks at whether payments and fintech help you develop a business model that goes beyond travel. The new Trump administration seems to be ...
  4. Tech Huddle Zone
    • Customer experience
    • Change Management & Integration
    • Emerging technology & automation
    Ditch the slide decks and pull up a chair for this rapid-fire, 45-minute drop-in where you’ll learn exactly how to turn large-language-model prompts into real world results: higher revenue, more produ ...
  5. Tech Huddle Zone
    • Customer experience
    • Change Management & Integration
    • Emerging technology & automation
    Great AI depends on great data. In this session, see how DataPulse and its AI Agents work together to turn messy travel data into high-value guest interactions. DataPulse, a Salesforce-native layer, c ...
  6. Turing Theatre
    • Customer experience
    • Emerging technology & automation
    AI is changing the world and with it, how we are inspired, how we search and book and our experience on the trip. Join the world-renowned presenter and musician as she takes a multimedia journey throu ...
  7. Turing Theatre
    • Diversity, Inclusion & Recruitment
    • Financial Recovery & Cost Management
    • Customer experience
    • Change Management & Integration
    • Emerging technology & automation
    • Sustainability
    In this fast-moving session, speakers from across the travel and tech sectors have just four minutes to debate the big questions on the challenges, trends and opportunities ahead for the travel and tr ...
  8. Turing Theatre
    • Customer experience
    • Change Management & Integration
    • Emerging technology & automation
    Getting airline seats into the hands of travellers is at the heart of the travel industry but it is changing beyond all recognition thanks to APIs and NDC. Our panel talk about what we have achieved s ...
  9. Turing Theatre
    • Customer experience
    • Change Management & Integration
    • Emerging technology & automation
    We’re not in an era of digital transformation — we’re in an era of digital extinction. Most travel brands are clinging to outdated playbooks, proudly claiming digital maturity while operating with sil ...
26 Jun 2025
  1. Lovelace Theatre
    • Financial Recovery & Cost Management
    • Change Management & Integration
    • Emerging technology & automation
    • Sustainability
    Travel companies have been gathering vast amounts of data about their customers in recent years but one of the growing challenges is the cost of storing and analysing that data, particularly if it com ...
  2. Lovelace Theatre
    • Diversity, Inclusion & Recruitment
    • Change Management & Integration
    • Emerging technology & automation
    Recruiting talent continues to be a challenge in travel and traveltech despite it once being seen as a desirable industry to work in. What skills do young people need to develop in order to be attract ...
  3. Lovelace Theatre
    • Change Management & Integration
    Buying technology is fraught with risk. Get it wrong and, not only is it wasted money, but your business will also suffer huge disruption.  Paul Richer of Genesys has been helping travel companies pro ...
  4. Tech Huddle Zone
    • Customer experience
    • Change Management & Integration
    • Emerging technology & automation
    Paul will discuss how you should thinking about AI as a business process rather than a technical problem. He will illustrate easy ways to use AI to create personalized customer interactions, 24/7 supp ...
  5. Turing Theatre
    • Diversity, Inclusion & Recruitment
    • Financial Recovery & Cost Management
    • Customer experience
    • Change Management & Integration
    • Emerging technology & automation
    • Sustainability
    Our flagship panel of industry leaders talk about geopolitics, AI, sustainability, recruitment, DEI and, of course, traveltech.
  6. Turing Theatre
    • Emerging technology & automation
    We take a whistlestop tour of global travel and traveltech startup hubs and learn about the incentives and advantages of basing your innovative company in one of these global centres.
  7. Turing Theatre
    • Financial Recovery & Cost Management
    • Customer experience
    • Change Management & Integration
    • Emerging technology & automation
    Investment in artificial intelligence in travel is growing and companies are putting this spend into all parts of the sales funnel. The ways we find inspiration for travel is changing thanks to AI-gen ...
  8. Turing Theatre
    • Financial Recovery & Cost Management
    • Customer experience
    • Change Management & Integration
    • Emerging technology & automation
    Dubai International (DXB) is now the world’s busiest international hub, with more than 92 million passengers last year. The airport’s VP of Technology sits down to discuss how it is using technologies ...

→  SEE ALL SPEAKERS

2025 AGENDA

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Explore the fantastic sessions that are being hosted in 2025. These showcases demonstrate the breadth and variety of topics we will cover, reflecting our dedication to providing unmatched insights and opportunities in the realm of travel technology. 
 

→  EXPLORE COMPLETE 2025 AGENDA

TravelTech Show
25-26 June 2025 | London ExCeL

Frequently asked questions

What can attendees explore in the CRM sector at the Travel Tech Show?

Discover the latest CRM technologies that streamline business operations, enhance customer service, and support growth. The sector features expert talks, live demos, and showcases CRM solutions tailored for travel agencies.

Who are the keynote speakers and what CRM insights will they share?

Industry leaders will discuss the latest trends in CRM technology, including integration capabilities and custom dashboards, and how these can drive customer satisfaction and business efficiency in travel agencies.

What specialised sessions are available for CRM enthusiasts?

Attend sessions focused on leveraging CRM for enhancing customer journeys, marketing campaigns, and sales performance. Experts will discuss the seamless integration of CRM with existing booking systems and operational workflows.

What networking opportunities does the show provide for CRM users?

Network with CRM solution providers, technology experts, and industry peers to exchange ideas on improving business processes, pipeline management, and creating effective marketing campaigns using CRM.

How will attending the show benefit travel agency operations and CRM strategies?

Gain insights into selecting and implementing the right CRM tools, understand advanced features like financial management and custom dashboards, and apply these to optimise customer interactions and sales processes.

How do travel CRM solutions manage customer interactions and enhance the overall customer experience?

CRM systems track communication history and manage contact details, facilitating personalised customer service and memorable experiences by aligning operational and customer service strategies effectively.

What is the impact of CRM on marketing and sales within travel agencies?

CRM tools help refine marketing efforts with targeted campaigns and manage the sales funnel through detailed sales activity tracking and contact management, improving conversion rates and customer acquisition.

Can CRM systems integrate with online booking and reservation platforms?

Yes, CRM systems typically have strong integration capabilities with online booking platforms, ensuring that customer data and booking processes are streamlined and that financial management is cohesive.

What advanced CRM features help streamline daily administrative tasks?

Modern CRM solutions offer features like pipeline management, automated task management, and custom dashboards, which help internal teams manage repetitive tasks efficiently and focus on strategic activities.

How does CRM technology assist in business growth and operational efficiency?

CRM technology provides actionable insights into business operations, supports effective communication within internal teams, and automates financial and pipeline management, essential for scaling business processes and ensuring sustained growth.

KEY SHOW SECTORS

Welcome to our key show sectors, showcasing leading areas including expense management and sustainable travel. Explore innovations and trends across travel software, CRM, marketing, hospitality tech, accounting, and data & analytics, transforming business travel at the travel tech show.

Travel AI

Travel AI

Travel AI sector

Discover Travel AI, enhancing travel experiences and operational efficiency through innovative artificial intelligence.

→  Explore Travel AI sector

Travel Software

Travel Software

Travel Software sector

Discover innovative travel software solutions, transforming the way we book, manage, and experience travel globally.

→  Explore travel software sector

 

Accounting

Accounting

Accounting sector

Explore the accounting sector, streamlining financial processes and compliance in the travel industry.

→  Explore accounting sector

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Register for the correct ticket type here
 

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Check out the excitement from last year's show

Check out the excitement from last year's show

2025 will be the biggest celebration yet, but for now
 

SHOW ME 2024 HIGHLIGHTS

Blog

 

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SPONSORS & PARTNERS

Northstar