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10:00
10:15
  1. Turing Theatre
    30 mins

    While some travel companies are plunging headfirst into apps, many travel companies swear by direct email. We hear from the email specialists on what works to increase conversion, the best subject lines and the best times to send to get your email read.

11:00
11:30
  1. Lovelace Theatre
    30 mins

    The combination of public and private cloud means you can enjoy cost benefits while increasing security and flexibility. How can you take advantage of the hybrid model while avoiding the pitfalls?

11:45
  1. Turing Theatre
    30 mins
    As travellers re-embrace their freedom and go bigger and better on bookings, how can you build a future-proof Martech stack that connects directly to their needs? What are the key digital investments ...
    Sponsored by:
    Sagittarius
12:30
  1. Lovelace Theatre
    45 mins

    The cruise sector has had to do more than most to recover after Covid. This panel session brings together travel agents, cruise lines, technology partners and tour and activity specialists to talk tech

  2. Turing Theatre
    30 mins

    The pain of Covid is still being felt in travel and many names will disappear in 2022 as they are bought up by deep-pocketed players looking to improve their processes. Booking.com is just one of those flashing the cash. What are those buying trying to achieve – is it about buying customers or innovation and will the structure of the travel industry change?

13:45
14:45
  1. Turing Theatre
    30 mins

    Some companies buy start-ups to keep their tech fresh while others prefer to establish their own in-house lab or “skunkworks”. Singapore Airlines has opened a $45m research centre with Singapore University which has a cabin simulator at heart, collecting data on passenger comfort and sleep using sensors to guide seat design, cabin climate and customer experience. Ryanair has opened labs in places like Warsaw, Madrid and Dublin while Mastercard is opening a new lab this year. Do they really work in driving innovation? How should smaller companies invest in innovation?

15:00
10:15
  1. Turing Theatre
    30 mins

    More and more travel companies are implementing chatbots but many of them offer a poor customer experience. How can you avoid making mistakes and deliver a high level of service without it costing the earth.

11:00
  1. Lovelace Theatre
    60 mins

    Early stage startups have the advantage of a late start and being able to learn from those who have blazed the trail. They also have the advantage of nimbleness and agility – a beautiful moment in time – before scale starts to set in and weigh them down. We gather a selection of these relative “newbies” and ask them how they are using these advantages to their benefit and how they are compensating for their disadvantages – from hiring of talent to limited resources.

    The Bridge Series, by WiT and Phocuswright - Episode 2: Global & Product Tech Trends

    WiT and Phocuswright team up in “The Bridge Series” to offer a global perspective of global and product tech trends that have taken root during the pandemic, and are supercharging consumer behaviour around the world. How are early stage and established startups responding to the accelerated pace of tech adoption and changed aspirations by consumers, and suppliers having to follow suit in their wake? Let’s face it, there’s never been a more exciting in product innovation.

11:30
  1. Turing Theatre
    30 mins

    Smoother payments make for better conversion so how can you offer as many different ways to pay for your customers? This expert panel looks at open banking, cryptocurrencies and other innovative payment methods and how to implement them.

12:15
  1. Lovelace Theatre
    60 mins

    Scale has been achieved. What did it take to get there and stay there, through the throes of the pandemic? And what’s next? Beyond scale, how are these established companies thinking of the future and their product and tech stack, and how are they responding to the accelerated change in customer behaviour around the world?

    The Bridge Series, by WiT and Phocuswright - Episode 2: Global & Product Tech Trends

    WiT and Phocuswright team up in “The Bridge Series” to offer a global perspective of global and product tech trends that have taken root during the pandemic, and are supercharging consumer behaviour around the world. How are early stage and established startups responding to the accelerated pace of tech adoption and changed aspirations by consumers, and suppliers having to follow suit in their wake? Let’s face it, there’s never been a more exciting in product innovation.

     

12:30
  1. Turing Theatre
    30 mins

    With the enforced faster pace of digital transformation brought on by Covid, the demand for developers, project managers, business analysts and engineers has never been higher with rates of pay going through the roof. How can travel companies compete against other richer industry sectors?

13:30
  1. Lovelace Theatre
    60 mins

    Where tech goes, investors follow – those looking for the next new thing that could turn big or could fizzle out, depends. We speak to investors and those who follow tech investment trends and put their money where their mouth is, and ask them what product and tech bets they are making as travel emerges from the long tunnel of Covid into the light of recovery?

    The Bridge Series, by WiT and Phocuswright - Episode 2: Global & Product Tech Trends

    WiT and Phocuswright team up in “The Bridge Series” to offer a global perspective of global and product tech trends that have taken root during the pandemic, and are supercharging consumer behaviour around the world. How are early stage and established startups responding to the accelerated pace of tech adoption and changed aspirations by consumers, and suppliers having to follow suit in their wake? Let’s face it, there’s never been a more exciting in product innovation.

     

14:00
  1. Turing Theatre
    30 mins

    We look back at some of the past winners of the Disrupt awards and other elevator pitches and see what they are doing now. Have they survived and thrived or disappeared without trace and why?

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