Agenda 2022

More and more travel companies are implementing chatbots but many of them offer a poor customer experience. How can you avoid making mistakes and deliver a high level of service without it costing the earth.

Early stage startups have the advantage of a late start and being able to learn from those who have blazed the trail. They also have the advantage of nimbleness and agility – a beautiful moment in time – before scale starts to set in and weigh them down. We gather a selection of these relative “newbies” and ask them how they are using these advantages to their benefit and how they are compensating for their disadvantages – from hiring of talent to limited resources.

The Bridge Series, by WiT and Phocuswright - Episode 2: Global & Product Tech Trends

WiT and Phocuswright team up in “The Bridge Series” to offer a global perspective of global and product tech trends that have taken root during the pandemic, and are supercharging consumer behaviour around the world. How are early stage and established startups responding to the accelerated pace of tech adoption and changed aspirations by consumers, and suppliers having to follow suit in their wake? Let’s face it, there’s never been a more exciting in product innovation.

Smoother payments make for better conversion so how can you offer as many different ways to pay for your customers? This expert panel looks at open banking, cryptocurrencies and other innovative payment methods and how to implement them.

Scale has been achieved. What did it take to get there and stay there, through the throes of the pandemic? And what’s next? Beyond scale, how are these established companies thinking of the future and their product and tech stack, and how are they responding to the accelerated change in customer behaviour around the world?

The Bridge Series, by WiT and Phocuswright - Episode 2: Global & Product Tech Trends

WiT and Phocuswright team up in “The Bridge Series” to offer a global perspective of global and product tech trends that have taken root during the pandemic, and are supercharging consumer behaviour around the world. How are early stage and established startups responding to the accelerated pace of tech adoption and changed aspirations by consumers, and suppliers having to follow suit in their wake? Let’s face it, there’s never been a more exciting in product innovation.

With the enforced faster pace of digital transformation brought on by Covid, the demand for developers, project managers, business analysts and engineers has never been higher with rates of pay going through the roof. How can travel companies compete against other richer industry sectors?

Where tech goes, investors follow – those looking for the next new thing that could turn big or could fizzle out, depends. We speak to investors and those who follow tech investment trends and put their money where their mouth is, and ask them what product and tech bets they are making as travel emerges from the long tunnel of Covid into the light of recovery?

The Bridge Series, by WiT and Phocuswright - Episode 2: Global & Product Tech Trends

WiT and Phocuswright team up in “The Bridge Series” to offer a global perspective of global and product tech trends that have taken root during the pandemic, and are supercharging consumer behaviour around the world. How are early stage and established startups responding to the accelerated pace of tech adoption and changed aspirations by consumers, and suppliers having to follow suit in their wake? Let’s face it, there’s never been a more exciting in product innovation.

We look back at some of the past winners of the Disrupt awards and other elevator pitches and see what they are doing now. Have they survived and thrived or disappeared without trace and why?