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Creating a great user experience for consumers is an essential element of any travel brand’s website and is a fundamental feature of the overall customer journey. This experience is made up of three k ...

Nezasa's CEO, Manual Hilty will be taking part in our annual thought leadership panel, C-Suite 'Question Time'. We caught up with him to pick his brains about some key tech trends...

Time and time again we hear the same thing from smaller tour operators and DMCs – they’re currently dealing with their reservations manually in a spreadsheet and wanted to explore more automated optio ...

Insights from the 2017 Accenture Digital Consumer Survey recently revealed that all age groups surveyed (ranging from 14yrs old up to 55yrs +) were either using, or interested in using, voice-enabled ...

Is delivering great customer experiences your goal for 2020? Give this post from exhibitor and speaker, Hiver!

Recently at an industry event I got chatting to a director of an escorted tour operator. We chatted about the business challenges his company face, the amazing trips they offer and of course, I had to ...

This time last year I was waiting to hear if Wanderpay would be selected for the Travel Technology Europe Launchpad. I had no idea that not only would Wanderpay be selected but that we would win the c ...

With experts predicting 2020 as the year for AI and Automation in travel, you may be forgiven for asking the question “does the telephone still have a role to play within the customer journey?” 

Take a look at the world’s leading Online Travel Agencies (OTAs) and they share many common attributes. They are easy to use and enable customers to quickly organise and package every aspect of their ...