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Recently at an industry event I got chatting to a director of an escorted tour operator. We chatted about the business challenges his company face, the amazing trips they offer and of course, I had to ...

This time last year I was waiting to hear if Wanderpay would be selected for the Travel Technology Europe Launchpad. I had no idea that not only would Wanderpay be selected but that we would win the c ...

With experts predicting 2020 as the year for AI and Automation in travel, you may be forgiven for asking the question “does the telephone still have a role to play within the customer journey?” 

Take a look at the world’s leading Online Travel Agencies (OTAs) and they share many common attributes. They are easy to use and enable customers to quickly organise and package every aspect of their ...

I recall one day being super proud of my agile teams, we’d finally got the secret sauce right – we were, as Jeff Sutherland’s masterful book stated achieving, “The Art of Doing Twice the Work in Half ...

Making travel decisions in a group is difficult. But it doesn't have to be!

Artificial intelligence (AI) applications for the travel industry are becoming increasingly complex and valuable. Travel businesses need to define how they want to use AI to best serve their users and ...

In the busy, data rich world that we live in, your guests (and potential guests) have a multitude of property options. They expect you to react to their requests and needs instantaneously, and if you ...

When it comes to managing distribution, it can seem counter-intuitive for hotels to adopt a ‘less is more’ strategy. However, if certain channels aren’t performing as effectively as others, it could b ...