• Time and time again we hear the same thing from smaller tour operators and DMCs – they’re currently dealing with their reservations manually in a spreadsheet and wanted to explore more automated optio ...
  • Consumer travel search with voice-assisted technology: Eliminating choice or fast-track to your dream destination?

    11 Jan 2018 Samantha Markham, Digital Marketing Manager, Hong Kong Tourism Board and Travel Technology Europe Advisory Panel Member
    Insights from the 2017 Accenture Digital Consumer Survey recently revealed that all age groups surveyed (ranging from 14yrs old up to 55yrs +) were either using, or interested in using, voice-enabled ...
  • Is delivering great customer experiences your goal for 2020? Give this post from exhibitor and speaker, Hiver!
  • A guide’s best friend: Mobile for escorted tour operators

    20 Feb 2018 Words by Marcos Isaac, SVP Sales & Marketing
    Recently at an industry event I got chatting to a director of an escorted tour operator. We chatted about the business challenges his company face, the amazing trips they offer and of course, I had to ...
  • Wanderpay – a year on from winning the Disrupt Award

    09 Jan 2018 Raphael Babalola, CEO Wanderpay
    This time last year I was waiting to hear if Wanderpay would be selected for the Travel Technology Europe Launchpad. I had no idea that not only would Wanderpay be selected but that we would win the c ...
  • With experts predicting 2020 as the year for AI and Automation in travel, you may be forgiven for asking the question “does the telephone still have a role to play within the customer journey?” 
  • Travel agents are human too...

    20 Feb 2018 Words by Chris Brown, Group Product Manager, Traveltek
    Take a look at the world’s leading Online Travel Agencies (OTAs) and they share many common attributes. They are easy to use and enable customers to quickly organise and package every aspect of their ...
  • Outcomes not output - how to deliver the right thing

    03 Jan 2018 Renee Tsielepi, Consultant of Transcendence Ltd.
    I recall one day being super proud of my agile teams, we’d finally got the secret sauce right – we were, as Jeff Sutherland’s masterful book stated achieving, “The Art of Doing Twice the Work in Half ...
  • Making travel decisions in a group is difficult. But it doesn't have to be!