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  • Customer experience is not about having a ‘good’ customer service - this should be a given in all successful businesses. It’s about creating an experience that leaves a customer feeling valued, specia ...
  • In the 1988 iconic film The Accidental Tourist, William Hurt plays a travel writer who teaches his readers to feel as if they never left home when they’re traveling. The film reflects a traveler’s fea ...
  • The travel industry is constantly changing, demanding its players to react quickly to technological changes as well as shifting customer demands. Travel agencies are expected to show valuable services ...
  • Travel & Hospitality Practice experts at DataArt predict that 2019 will be dominated by five major technology trends, driven by advanced solutions aimed at consumers’ need to have access to the latest ...
  • It’s been 20 years since lastminute.com burst on to the scene and started to shift the travel industry landscape – and frankly it hasn’t stopped moving since. Comparison style sites drive the price wa ...
  • It's entirely possible that the travel management solution you choose will power your business for the next 5, 10 maybe even 20 years. With that in mind, it's extremely important to perform you due di ...
  • It is probably fair to say that the first instinct for anyone when facing a choice between similar alternatives, is to go with the lower price. But data told us that the customers are willing to pay e ...
  • Time and time again we hear the same thing from smaller tour operators and DMCs – they’re currently dealing with their reservations manually in a spreadsheet and wanted to explore more automated optio ...
  • Travel agents are human too...

    20 Feb 2018 Words by Chris Brown, Group Product Manager, Traveltek
    Take a look at the world’s leading Online Travel Agencies (OTAs) and they share many common attributes. They are easy to use and enable customers to quickly organise and package every aspect of their ...

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